By Chuck Williams, Executive Vice President, HME Operations, Williams Bros. Health Care Pharmacy, Washington, Ind. In June of 2014, we visited VGM’s Heartland Conference where they offered classes in C.E.A.C. certification and several classes led by Bill Stelzer on home modifications. I returned to my home base and convinced our ownership to begin investing in this “new” aging-in-place strategy. We began searching for a building contractor to bring on board to begin remodeling homes with a repairman/installer that we currently employed. In addition to construction workers, we felt we needed to have one point of contact at the office for anyone wanting this type of work done. We hired an assistant to control all of the incoming information and to disseminate our outbound...